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Conflict Management
Suitable For
Anybody who may have to manage conflict as part of their role
Content
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Defining a difficult person
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Working with difficult people
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How does body language affect conflict?
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Using honesty & agreement
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Turning arguments into discussions
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Defusing blame
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Active listening and responding
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Dealing with strong feelings
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Delivering bad news
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Choosing appropriate conflict
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Creating a win-win: achieving resolution
duRATION
3 hours
Open Courses
At present we have no open dates scheduled for this course
Group cOST
Get in touch for a quote for up to 12 delegates
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